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My Account

  1. How do I register?

We recommend that you use your email address as your username, it would be easier for you to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own LUE BONA profile by clicking here to register.

  1. I cannot log in to my account

Make sure the email address is the same one you used for registration, and the password you entered is correct. It may be the network issue sometimes, please wait 15 minutes and try again. If you are still not able to access your account, please don't hesitate to contact us at support@shopluebona.com, we'll be happy to assist you!

  1. I forgot my password

If you forgot your password, just click the "Forgot your password?" link on “sign in” page and we will send you an automated email with information on how to reset your password.

Please don't hesitate to contact us at support@shopluebona.com if you have any questions or requests, we'll be happy to assist you!

  1. How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

Please don't hesitate to contact us at support@shopluebona.com if you have any questions or requests, we'll be happy to assist you!