Frequently Asked Questions
Orders and Payments
Will I get confirmation of my order?
Yes! A confirmation email will be sent shortly after you placed your order. If you do not receive it within an hour, please check your spam box or contact us via email support@shopluebona.com so we can assist you.
Can I change my shipping address?
Yes! You can update the address anytime before the order ships. Please send your correct address to us at support@shopluebona.com.
Can I change my billing address?
No. We are sorry that the billing address cannot be modified once an order has been placed. If you need to update it, please kindly place a new order with the correct information, and contact us to cancel the original order.
Can I cancel my order?
Sure! You can cancel your order before it is sent out. If you need to cancel an order, please contact our customer support team at (+1)626-878-5708, or send email to support@shopluebona.com.
Delivery
Where do you ship from?
We have warehouses in multiple locations across the United States and will ship from the nearest one.
When will I receive my order?
Orders are processed within 1-2 business day. Most orders arrive within 3-7 business days. Please note that delays may occur due to weather conditions, holidays, or peak shopping seasons.
I purchased multiple chairs but only received some of theme today. When will the others arrive?
Multiple items may be shipped separately, so please allow a few additional days for the remaining packages to arrive. If you would like to check the estimated delivery date for the remaining packages, feel free to contact us by email support@shopluebona.com.
Can I request delivery on a specific date?
We can help arrange the shipping date. However, we are unable to guarantee the exact delivery date, as it depends on the carrier's schedule or weather conditions. Normally, your orders will be arrived within 3-7 business days.
If you would like to specify a shipping date, please email us your order number, email address, and preferred shipping date at support@shopluebona.com. We will be happy to assist you.
Products
Can I purchase parts separately?
Yes, if we have extra inventory available, parts can be sold separately. Please email us at support@shopluebona.com, and our team will be happy to assist you.
Are your products pre-assembled, or do I need to assemble them myself?
Our products require very simple assembly. They are easy to complete with the included instructions. If you have any query, feel free to contact us via email support@shopluebona.com.
Oops, your search did not match any FAQs